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Unable to update Incident custom object after upgrade to 3.7

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edited Jun 7, 2022 1:18PM in General Technical Discussions 1 comment

Summary

Unable to update Incident custom object after upgrade to 3.7

Content

We have a menu type custom object inside form of ask.php. <rn:widget path="input/SelectionInput" name="Incident.CustomFields.<package>.<objectName>" />. When we submit this form using the standard method "input/FormSubmit", we receive an error

" Uncaught exception 'RightNow\Connect\v1_2\ConnectAPIError' with message 'Invalid key: Invalid key 'Incident.CustomFields.<package>.<objectName>' found in list of key value item list' in scripts/cp/core/framework/3.7.3/Models/Incident.php:315"

1. I have verified that the name of custom object is correct by checking under Framework --> Business Objects -> Incident. I was able to save the form with same code in ver: 3.2

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