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Turn off chat for all interfaces

Received Response
edited Jun 10, 2019 2:35PM in Customer Portal 1 comment


Enable chat to be closed in all interfaces


Has anyone  set up/configured a master "off" switch for chat, 

Example scenario, fire alarm is activated and the building has to be evacuated.  Admin would have the ability to action that all ongoing chats are disconnected with a standard message given to the end user. 

Anyone currently waiting in the chat queue is given a message to say chat is closed for xx reason and chat sign up is disabled with a message displayed that chat is currently unavailable? 

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