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How to access Answer/Content along with SSO URL through OKA Customer Portal — Cloud Customer Connect
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How to access Answer/Content along with SSO URL through OKA Customer Portal

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edited Jun 8, 2022 8:35AM in Agent Desktop 1 comment

Summary

How to access Answer/Content along with SSO URL through OKA Customer Portal

Content

Hi All,

We enabled SSO for Knowledge Advance CP Application and able to access successfully through the SSO URL.

Few of our external systems requires access to particular  KA - CP Content in a single click of SSO URL but when we try pass answer id in the SSO URL  its not working.

Current Process: External User click on SSO link : https://identity-pt.orgname.com/idp/startSSO.ping?PartnerSpId=OKATest . Once application open, then user search with an answer id.  Its a two step process.

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