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Send an email when a custom field on the Contact workspace is updated

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edited Jun 14, 2019 11:47AM in Agent Desktop 4 comments

Content

Contact workspace. If a custom field is updated an email needs to be sent.

Does it matter if the field is a custom field compared to a regular contact field? Should a business rule be used?

Any examples or directions to the appropriate documentation would be a great help. Thanks.

 

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