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Chat Inlay

Accepted answer
edited Jun 14, 2019 9:36PM in Customer Portal 3 comments


Unable to produce chat inlay on standard.php


I am trying to test the chat inlay functionality and I cannot get it to show on screen. I have tried variations of the code through the forums with no luck. 

Where I have the div on the page it shows the text "Widget Error: standard/ProactiveChat - The widget could not be loaded. The widget must be contained within a version directory and must contain a valid info.yml file."

Any reason it might not be loading? Any help would be much appreciated.


Here is my closest guess to what i should be. 

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