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Desktop Add-in to create a new Incident on Button Click. — Cloud Customer Connect
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Desktop Add-in to create a new Incident on Button Click.

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edited Jun 13, 2022 4:11AM in General Technical Discussions 4 comments

Summary

Desktop Add-in to create a new Incident on Button Click.

Content

Hi All,

I am new to Desktop Add-in Development. I am trying to create a Workspace Ribbon add-in which when clicked shows a Assign to another agent type of pop up (screenshot 1.png). When the user clicks on the Ok button after selecting the agent, a new incident is created with the same incident info as the previous incident and the newly created incident is associated to the previous incident as the child incident. I don't have the workflows in my site otherwise this whole task would have been easy. If possible can anyone share any Code sample for reference.

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