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Oracle Rejecting Emails but Still creating Incident

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edited Jun 17, 2019 10:10PM in System Admin and Configuration 10 comments

Summary

Oracle Rejecting Emails but Still creating Incident

Content

We have incident rules in place to reject techmail if they have a certain contact, subject or thread...this is to avoid spam incidents being created.

To monitor these rejected incidents, we use the "send rejected messages to" option.

We are seeing techmails sent to this inbox, but the incident is still being created.  I do not see anyti8ng in the email itself that would cause it to generate a forward of the incident to the rejected mailbox.. 

Has anyone ever seen this in the past and have a solution to correct?

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