Location of incoming mails

Summary

About RighNow Mailboxes incoming replies regarding business rules sent mail

Content

Dears, 

I created a business rule that emails incident information to agent in case that incident modified and then the agent replied the mail.

The question here is: "Where can I find the incoming reply?"

or in other words "Where is the incoming messages folder exist?"

 

Thank You..

 

Version

19A