Auto Forward vs Auto Direct Emails to Oracle to create incident
SummaryAuto Forward vs Auto Direct Emails to Oracle to create inciden
We have two email accounts that require an oracle incident be created.
Maibox 1 ([email protected]) is set up to auto forward email messaged from users to Oracle and Oracle receives the incident from the user sender vs the [email protected] mailbox and creates the incident under that users name.
Mailbox 2 ([email protected]) we manually forward emails to oracle. Oracle receives the incident from the mailbox [email protected], not the original sender and creates the incident under [email protected] contact.
We would like Maiblox 2 to auto forward, but I am trying to find the answer or article that describes the difference between auto forward and auto direct emails so that I can get mailbox 2 set up correctly.