Making emails personal
SummaryWould like to make our agents email personal and not generic
Today our customers receive and send emails to a generic email address of customer support. We would like to add a more personal touch and have agents with certain skills to have a personal email address for the customer to contact us with for example [email protected], [email protected] We would like these emails to obviously come to the same mailbox for the agents point of view.
Is this something that anyone here has done? Or know how to do?