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Making emails personal

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edited Jun 20, 2019 12:54PM in System Admin and Configuration 6 comments

Summary

Would like to make our agents email personal and not generic

Content

Hi, 

Today our customers receive and send emails to a generic email address of customer support. We would like to add a more personal touch and have agents with certain skills to have a personal email address for the customer to contact us with for example [email protected], [email protected] We would like these emails to obviously come to the same mailbox for the agents point of view. 

Is this something that anyone here has done? Or know how to do?

Thanks, 

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