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Copy Customer Contact Email address

Received Response
edited Jun 23, 2019 12:40AM in Customer Portal 4 comments


How to copy the standard field Contact Email address content to another custom Contact field



   Our agents are using a custom contact Email address field. They are not using the Out of the box email address field. But when a question is asked from Customer Portal, the Contact Email address (default out of the box filed) is populated with the information provided by the customer while asking the question.


How do I copy that email address to a custom Contact Email address (Text filed with Data usage selected as Email Address) field after the contact is created through Customer Portal?

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