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Chat Inlay

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edited Jun 7, 2022 1:18PM in General Technical Discussions 7 comments


Need functionality of Inlay with customization of Live Chat


I know Inlay Chat is a newer feature that was recently released. But I need a way to customize the fields. Is their a way to code Live Chat so that it is embedded in an Iframe on the webpage while also keeping it from disconnecting when refreshing the page or moving pages? I have tried changing some fucntions in ChatServerConnect to set this._startPersistentChat = true; but nothing seems to be moving it to a persistent chat state like chat inlay. Surely there must be a way to leech some of this functionality.

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