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Short v. Long email address in Scheduled Reports

Received Response
edited Jun 26, 2019 11:50AM in System Admin and Configuration 8 comments


Scheduled reports not delivered to the short format email for some users



I wonder if anyone else encountered this issue. Maybe the solution is even outside OSvC, but I am not sure where to look.

When scheduling a report, when you enter an email address in the long format (i.e [email protected]), if that email address is defined as an email address of an existing OSvC user, it automatically changes it into the short format (i.e. Procka,Pavol). Now for the vast majority of our users, this is not a problem, but I do have a few exceptions where the users do not receive the scheduled emails if their email address in the schedule is in the short format. I have not managed to find a specific setting that determines which users will get the reports and which not.

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