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Send on Save to Invalid Email Address

Accepted answer
edited Jul 2, 2019 5:19PM in Agent Desktop 4 comments


Send on Save to Invalid Email Address


We have a few contacts that are bogus to capture calls that are wrong numbers, or disconnects.  these contact have email address as

Goal is to not send email to Contact when address is invalid.

Option 1 - On work-space, if contact is NULL, remove customer/agent response and allow only private message.  Do not send email on save.

Option 2 - On work-space, if contact is NULL, uncheck send on save.

Option 3 - Mark email as invalid, and oracle knows to not send emails - this would prevent rejected emails to filter back as invalid.

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