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Agents session timing out while they are working

Received Response
edited Jul 10, 2019 7:11PM in Agent Desktop 6 comments


For some agents while they are working on an incident their session times out



Some of the agents are reporting that while working on an incident they receive the login screen.  Their sessions are timing out unexpectedly. I checked the CLIENT_SESSION_EXP configuration setting and is set to the default 15. 

I am checking the Log Viewer, but there are no errors. 

We are currently on 18C version and we just upgraded a couple of weeks ago.  We did not start getting session time out notices from the agents right away, until about a week later. 

Does anyone have a suggestion(s) of what other logs are available to capture errors? 


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