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Unable to open Delegated ticket in some interfaces: Getting permission error

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edited Jul 16, 2019 6:31AM in Customer Portal 9 comments

Summary

Unable to open Delegated ticket in some interfaces: Getting permission error

Content

Hi,

I am getting strange behavior for Delegated Ticket for chinese and japenese interface. We are using same page to display ticket details for normal ticket and delegated tickets, and strange enough the normal ticket is opening in chinese and japenese interfaces but not delegated tickets. We have about 23 interfaces, out of which only 2 interfaces are unable to display the delegated ticket and when opened, gives error as permission denied. Code for all the interfaces is same. So I am not sure what is wrong and causing this error.

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