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How to seting proactive chat inlay.

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edited Jul 18, 2019 4:15AM in Customer Portal 2 comments

Content

Hi 
 
I have configured chat inlay into my customer portal site.
however, it has not been working.
Please advice me how to set/use proactive chat inlay.
What is nesseccary for that except following settings.
 
 - The setting information is following -
 
■standard.php■
<inlay-oracle-chat-pac
class="inlay"
id="pac1"
accept-action="fireEvent"
</inlay-oracle-chat-pac>
<script
id="oit-loader"
src="MyInterface.widget.custhelp.com/s/oit/latest/common/v0/libs/oit/loader.js"
data-oit-increment="true"
data-oit-group="" async>
</script>
 
■OIT_CORS_WHITELIST■
mysite.com

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