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Automatically populate a feedback incident with Answer Category

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edited Jul 18, 2019 12:26PM in Agent Desktop 11 comments

Summary

Is there a way for the answer category to automatically populate the incident if a piece of feedback is created against it?

Content

When a user provides feedback about an answer, we need the Category from the answer to automatically populate on the incident, in order to route it to the correct queue. Is this possible?

Version

19B

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