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Accessing/Creating Chat Messages in a Browser UI Extension — Cloud Customer Connect
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Accessing/Creating Chat Messages in a Browser UI Extension

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edited Jun 13, 2022 4:11AM in General Technical Discussions 3 comments

Summary

I need to get/post chat messages from an Agent Browser UI Extension, like I can in Dekstop Add-Ins.

Content

Hi, as stated I'm looking for a way to get incoming customer messages, and post outgoing agent messages in a chat from within a Agent Browser UI Extension. (Specifically I would like to be able to do this for any chat that they have open, or more specifically for the chat that they currently have selected.)

In the Desktop Add-Ins .NET API this can be done in a Workspace Add-In using the IChatRecordContext MessagePosted event and PostMessage method. (See the "Desktop Add-Ins API documention" CHM

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