Accessing/Creating Chat Messages in a Browser UI Extension
SummaryI need to get/post chat messages from an Agent Browser UI Extension, like I can in Dekstop Add-Ins.
Hi, as stated I'm looking for a way to get incoming customer messages, and post outgoing agent messages in a chat from within a Agent Browser UI Extension. (Specifically I would like to be able to do this for any chat that they have open, or more specifically for the chat that they currently have selected.)
In the Desktop Add-Ins .NET API this can be done in a Workspace Add-In using the IChatRecordContext MessagePosted event and PostMessage method. (See the "Desktop Add-Ins API documention" CHM