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Send an email every x days after date in custom object linked to Contact record

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edited Jul 22, 2019 12:03PM in Agent Desktop 5 comments

Summary

Trigger relative time email just on time not on CRUD event

Content

We write user feedback in custom objects linked to the Contact object.

If the feedback hasn't updated after 7 days (time + 8 days) then we want to email them and again after (time + 14 days) etc.

It doesn't look like I can use relative time with a business rule or that I can use a custom process if I do not have a CRUD event.

Am I reading this correctly? Can anyone please advise the correct method to use, any examples would be a bonus.

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