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Send an email every x days after date in custom object linked to Contact record

Accepted answer
edited Jul 22, 2019 12:03PM in Agent Desktop 5 comments


Trigger relative time email just on time not on CRUD event


We write user feedback in custom objects linked to the Contact object.

If the feedback hasn't updated after 7 days (time + 8 days) then we want to email them and again after (time + 14 days) etc.

It doesn't look like I can use relative time with a business rule or that I can use a custom process if I do not have a CRUD event.

Am I reading this correctly? Can anyone please advise the correct method to use, any examples would be a bonus.

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