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Question re: 19C Enhancement - Mobile App Prompts for User Feedback

Received Response
edited Jul 25, 2019 3:26PM in System Admin and Configuration 1 comment


Additional questions on the new enhancement for Mobile App Prompts for User Feedback


We reviewed the new enhancements that were coming with 19C & noticed that one of the enhancements for Mobile appears to be something that we will get automatically, however, I have a few questions regarding this enhancement….

Details on enhancement can be found below along w/ 2 questions that we have re: this enhancement.


Mobile App Prompts for User Feedback


When you use the CX Mobile app, you'll start seeing a prompt after finishing a save action. The prompt asks you for your feedback on the app. You can give feedback in the form of a "Like" scale star rating. The feedback range is from 1-5, with 1 indicating a low score and 5 for a high score.

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