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Oracle does not convert embed images in emails to attachments

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edited Jul 26, 2019 6:23PM in Agent Desktop 2 comments

Summary

My mailbox is configured to receive attachments, how do I configure it to automatically convert embed images into attachments?

Content

I saw this post from 2009 (https://cloudcustomerconnect.oracle.com/posts/b331c45a2d) that said that Oracle should automatically convert embed images in emails into attachments, however, it is not doing it for me no matter how small the image is.

I've checked the allowed attachment size of the mailbox and I've checked the FATTACH_MAX_SIZE configuration setting. I'm sending emails with embed images that are small through gmail but they are not being converted into attachments in the Oracle incident.

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