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Arabic response in Incident

Received Response
edited Jul 29, 2019 11:38AM in Agent Desktop 2 comments


Arabic response in Incident


We are facing an issue now in Arabic interface when a user tries to enter the response with Arabic letters and English numbers. 

The user enters Arabic words "رقم الحافلة هو" and enters numbers 5643. But when it saves i appears as  3465 رقم الحافلة هو. 

Also, if the user enters word next Arabic word to the number, it starts between the numbers and its jumbled [mixed]


Please advise what is the solution or workaround to overcome this issue. 

I have tested with both English and Arabic keyboard in my windows PC



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