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Automatic E-mail

Accepted answer
edited Jul 29, 2019 5:10PM in Agent Desktop 11 comments



I need a way that I can send both types of emails as soon as the Incident is opened through the portal.

An email when Incident is created between 09:00 am and 06: pm and another email between 06:01 pm and 08:59 am including Saturday and Sunday. Is there any rule that I can do this?

Best Regards.

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