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Update Primary Contact In Incident Workspace through BUI

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edited Jun 13, 2022 4:11AM in General Technical Discussions 4 comments

Summary

Not able to update primary contact in incident workspace through BUI

Content

Hi Everyone,

I am not able to update contact in Incident Workspace through BUI. Although i am able to update status and subject.

Please snippet of code :

extensionProvider.registerWorkspaceExtension(function (WorkspaceRecord) {
console.log(WorkspaceRecord.getCurrentWorkspace());
//console.log("id is :"+id);
var z = 635;
WorkspaceRecord.updateFieldByLabel('Incident.Contact.Id',z);
WorkspaceRecord.updateFieldByLabel('Incident.Status.Id','Solved');
WorkspaceRecord.setAppendedValue('Incident.Subject',"Testing_ABC");
 
 

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