You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Incident Thread Correction - Audit

Received Response
41
Views
2
Comments
edited Aug 7, 2019 2:42PM in Agent Desktop 2 comments

Summary

Is there an audit for the Incident Thread Correction?

Content

Is there a detailed audit for the Incident Thread Correction?

If I make a change on that screen, the audit back on the incident shows me that I made a change, but doesn't show what I changed.  Which is good.   I was just curious if there was a different audit somewhere that might show that info.

When I'm on the Incident Thread Correction screen, I do see an Audit Log icon in the ribbon, but it is greyed out.  I'm the admin for the system so I should have access to everything.  But I don't see anything in the profile editor about turning that on.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!