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Get name passing ID in the Incident Workspace

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edited Aug 8, 2019 5:31AM in Agent Desktop 1 comment

Summary

Get name passing ID in the Incident Workspace

Content

Hi 

I have custom object Election with fields Election ID,Election Name & Type. In the Incident workspace, when I enter election ID, I need to get election name. Election custom object and incident are not related.

How to get Election name passing ID?

Is this possible without using Add-in?

 

 

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