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Transaction Search — Cloud Customer Connect
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Transaction Search

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edited Aug 19, 2019 2:57PM in Agent Desktop 3 comments

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Hello,

When I finish an Incident RightNow sends a customer satisfaction survey, I need to reopen the Incident according to the response it gives, example: if the customer answers question number three I need to reopen. Is there any way I can get what question the customer answered?

Best Regards

 

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