We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Transactional Chat Survey

Received Response
17
Views
3
Comments
edited Jun 8, 2022 8:57AM in Agent Desktop 3 comments

Summary

Not Seeing a Survey for Every Chat

Content

I am trying to survey customers who interact with our Virtual Assistant. I setup the attached rule, which is working because I see some surveys firing, but none of my test chats are firing a survey.

I also have limited knowledge of how to check who got a survey (its our first rodeo with surveys), so that has been hampering my troubleshooting. I also don't have any restrictions on recency or frequency.

-Michael

 

Version

19A

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!