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Transactional Chat Survey

Received Response
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Comments
edited Jun 8, 2022 8:57AM in Agent Desktop 3 comments

Summary

Not Seeing a Survey for Every Chat

Content

I am trying to survey customers who interact with our Virtual Assistant. I setup the attached rule, which is working because I see some surveys firing, but none of my test chats are firing a survey.

I also have limited knowledge of how to check who got a survey (its our first rodeo with surveys), so that has been hampering my troubleshooting. I also don't have any restrictions on recency or frequency.

-Michael

 

Version

19A
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