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Confirm Chat Transnational Survey was Sent

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edited Jun 8, 2022 8:57AM in Agent Desktop 2 comments

Summary

Cannot find all the data I need to confirm if a Chat Survey was sent

Content

We recently deployed a Chat Survey and I am trying to look at chats to validate when each was sent a survey. I figured out how to link when the results come back, but want to be able to identify who got one. There is no incident involved in most of these chats, or else this would be a little easier.  

Version

19A

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