You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Adding data to a Custom Object

Accepted answer
edited Aug 20, 2019 8:09PM in Agent Desktop 3 comments



My company want to implement a solution that will be able to page our On Call techs from RightNow.  We are doing this by sending an email from RightNow to the paging company and that is working.  They also want to implement logging around this in RightNow.

My thought was to implement a Custom Object with the Date/Time and the person triggering the page to the On-Call tech.  I was able to create the Custom Object, but I do not see a way to interact with it from the Business Rules.  How can I add data to a custom object when an incident is saved?

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!