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How the external system operates the attachments in the RN's incident

Received Response
edited Aug 22, 2019 3:56AM in Agent Desktop 1 comment


Dear all,

We access the attachments in the incident through the API in the external system, as shown in screenshot 1. But I don't know how to proceed with the following steps, how should I download and upload the attachments in the incident through the interface?

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