You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to transfer incident from old agent to new agent

Accepted answer
16
Views
2
Comments
edited Aug 23, 2019 8:05AM in Agent Desktop 2 comments

Content

our chat workspace is configured to not auto solved incident when chat terminate, everything is working fine but when agent transfer chat to another agent, incident still assign to old agent. my expectation is incident should also transfer to new agent. is there any way to do this ?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!