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Process Designer Error

Accepted answer
edited Aug 27, 2019 1:26PM in Integrations and APIs 2 comments



My company want to implement a solution that will be able to page our On Call techs from RightNow.  We are doing this by sending an email from RightNow to the paging company and that is working.  They also want to implement logging around this in RightNow.

My thought was to implement a Custom Object with the Date/Time and the person triggering the page to the On-Call tech.  I was able to create the Custom Object, but I do not see a way to interact with it from the Business Rules. 

From a previous post it was recommended that I use the Process Designer, which I have been trying to get setup.  Unfortunately, I have not found any full and functional examples in the documentation.

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