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Inline editing and disposition field

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edited Aug 28, 2019 11:25AM in Agent Desktop 6 comments

Summary

How to edit disposition with inline editing?

Content

Hi,

I have a basic report that shows fields from the incident object.  One of which is Disposition.  I've turned on inline editing for the report, but disposition is grayed out.  Why?  There are no groups, slices, rollups, calculations, etc in the report. Subject, Status, Queue, and Assigned Account all inline edit just fine.

Thanks,

Scott

Version

19B

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