Learn about Redwood and be one of the first to join the conversation

Visit Redwood Community
Inline editing and disposition field — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Inline editing and disposition field

Received Response
24
Views
6
Comments
edited Aug 28, 2019 11:25AM in Agent Desktop 6 comments

Summary

How to edit disposition with inline editing?

Content

Hi,

I have a basic report that shows fields from the incident object.  One of which is Disposition.  I've turned on inline editing for the report, but disposition is grayed out.  Why?  There are no groups, slices, rollups, calculations, etc in the report. Subject, Status, Queue, and Assigned Account all inline edit just fine.

Thanks,

Scott

Version

19B

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!