Have just first name in the message thread
Content
Hi,
In the agent desktop, at the moment if the agent Jo Bloggs does a reply, it comes up as Jo Bloggs in the message thread. Is it possible to amend this to just say Jo?
Thanks,
JJ
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Let's Reconnect, thank you for making 2022 our best year yet.
Look BackHi,
In the agent desktop, at the moment if the agent Jo Bloggs does a reply, it comes up as Jo Bloggs in the message thread. Is it possible to amend this to just say Jo?
Thanks,
JJ