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Have just first name in the message thread — Cloud Customer Connect
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Have just first name in the message thread

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edited Sep 2, 2019 8:04AM in Agent Desktop 4 comments

Content

Hi,

In the agent desktop, at the moment if the agent Jo Bloggs does a reply, it comes up as Jo Bloggs in the message thread. Is it possible to amend this to just say Jo?

Thanks,

JJ

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