Emails sent from OSC
SummaryEmails coming from OSC with different email address.
Before I took over the system, the previous administrator set up a few email boxes in OSC. And we have certain email addresses being forwarded into them.
For example, an employee can email [email protected] That gets forwarded to the OSC emailbox [email protected] and an OSC incident is created. When an agent replies to this incident, the employee gets an email from [email protected]
However, I have replicated this process with a few new emailboxes that I set up, but the reply doesn't work the same.