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Emails sent from OSC

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edited Sep 4, 2019 2:17PM in System Admin and Configuration 2 comments

Summary

Emails coming from OSC with different email address.

Content

Before I took over the system, the previous administrator set up a few email boxes in OSC.   And we have certain email addresses being forwarded into them.

For example, an employee can email [email protected]    That gets forwarded to the OSC emailbox [email protected] and an OSC incident is created.   When an agent replies to this incident, the employee gets an email from [email protected]

However, I have replicated this process with a few new emailboxes that I set up, but the reply doesn't work the same.

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