You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Emails sent from OSC

Accepted answer
edited Sep 4, 2019 2:17PM in System Admin and Configuration 2 comments


Emails coming from OSC with different email address.


Before I took over the system, the previous administrator set up a few email boxes in OSC.   And we have certain email addresses being forwarded into them.

For example, an employee can email [email protected]    That gets forwarded to the OSC emailbox [email protected] and an OSC incident is created.   When an agent replies to this incident, the employee gets an email from [email protected]

However, I have replicated this process with a few new emailboxes that I set up, but the reply doesn't work the same.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!