You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

View Answer Template

Accepted answer
46
Views
6
Comments
edited Jun 8, 2022 8:36AM in Agent Desktop 6 comments

Summary

What is the template used by View Answer

Content

Hi,

I am using a .NET version of OSvC and Knowledge Base for answer (not using Customer Portal) and I need to customize the View Answer Template (attached print screen).

What I mean by View Answer Template is the Template used to see the answer details when opening an answer (for example from Smart Assistant, when double clicking one of the answer, a template is opened (named View Answer) with all the Answer details (Id, Summary, Type, etc). Does anybody know where I can find this template? It is not a workspace nor a report (at least I did not find any).

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!