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View Answer Template

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edited Jun 8, 2022 8:36AM in Agent Desktop 6 comments

Summary

What is the template used by View Answer

Content

Hi,

I am using a .NET version of OSvC and Knowledge Base for answer (not using Customer Portal) and I need to customize the View Answer Template (attached print screen).

What I mean by View Answer Template is the Template used to see the answer details when opening an answer (for example from Smart Assistant, when double clicking one of the answer, a template is opened (named View Answer) with all the Answer details (Id, Summary, Type, etc). Does anybody know where I can find this template? It is not a workspace nor a report (at least I did not find any).

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