You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Auto Assignment Business Rule

Accepted answer
9
Views
1
Comments
edited Sep 5, 2019 3:19PM in General Functional Discussions 1 comment

Summary

How to prevent rule from running more than once?

Content

Hi, I created a business rule that auto assigns incidents to an agent. How do you prevent the rule from running more than once ? It seems to be preventing us from re-assigning incidents to other agents? 

 

 

Version

18A

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!