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Auto Assignment Business Rule

Accepted answer
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Comments
edited Jun 8, 2022 10:30AM in Agent Desktop 1 comment

Summary

How to prevent rule from running more than once?

Content

Hi, I created a business rule that auto assigns incidents to an agent. How do you prevent the rule from running more than once ? It seems to be preventing us from re-assigning incidents to other agents? 

 

 

Version

18A
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