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Is it possible to send automatic chat message to customer when customer is not responding

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edited Sep 10, 2019 6:35AM in Agent Desktop 2 comments

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ABSENT_INTERVAL config setting is marking user absent if no response, is there any possibility that one text can send to customer automatically as soon as user marked Abesent

Example : If an agent sends a message and no response from customer.  Can we automate a trigger at 60/90 seconds saying "Are you still there?"

 

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