SLA due dates issue
SummarySLA due dates are not populating automatically
I am working on setting up SLA part and new to Service Cloud. I am facing issue in Incident work space. I create an Incident for Contact whose SLA Instance will LOW,NORMAL,HIGH, URGENT. Default will be NORMAL when Incident created.Later I change SLA from NORMAL to URGENT. Info button in the ribbon showing No values in the respective columns.
If I don't give Initial response with in an hour in SLA Incident Milestone report it should show me RED flag.
I saw Initial Response Date and time is blank.