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Migrating from 2.0 to 3.7 Chat Issues

Accepted answer
edited Sep 12, 2019 10:29AM in Customer Portal 6 comments


Hi All

I thought I would ask on here about some issue we are having with Chat migrating from CP 2.0 to 3.7.

We have reconfigured all of our custom code, widgets and models and everything is working fine,  The only issue we have is with chat.  When we launch chat from the CP it gets stuck at "connecting to chat server". And if use the debug console we can see 1 error "Uncaught TypeError: Cannot read property 'split' of undefined"

I can see others have successfully migrated from 2.0 to 3.7 with no issue and was wondering if anyone else had encountered this issue?

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