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Customize template for incident response

Accepted answer
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edited Sep 12, 2019 4:21PM in Agent Desktop 12 comments

Summary

Sending Message HTML

Content

Hello everyone!

How from the response of an incident can I add an HTML template?

I have followed the documentation and I go to the route:

Settings> Site settings> Message templates

Select the option: Administrator emails in the top panel

But in response I only see forwarding of replies. And what I want is for it to be in functionality

Incident> Add> Response

Attached document to evidence the process (Process_Template)

I appreciate any help
Thank you!!!

Version

19A
Tagged:

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