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Mails are not triggering from BUI

Received Response
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edited Sep 16, 2019 3:58PM in Agent Desktop 2 comments

Summary

Mails are not going to Primary contact from BUI

Content

HI ,

Every time I edit as an agent incident in BUI and send customer response though mail. Mail not generating and sent to Customer whereas the same thing works well in Agent  Console ( with same agent login). 

Where I am missing? Is it Configuration setting or lack of Permissions

Regards

Jagadeesh 

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