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Custom script in report not working

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edited Sep 17, 2019 11:27AM in Agent Desktop 16 comments

Summary

Custom script not updating Incident data

Content

Hi ,

I have requirement where I need to update incident Status of the records that meets condition . I change Incident status from 'Solved' to 'Closed'.

My report brings the records properly.

But the custom script written in Process tab  not giving the result.

Plz help.

Service Cloud Version : 18C

 

Code in initialization tab

----------------------------------

require_once(get_cfg_var('doc_root') . '/include/ConnectPHP/Connect_init.phph' );
initConnectAPI();
putenv('TEMPORARY_RNW_CONF_DIRECTORY');

 

Code in Process tab mentioned below

-------------------------------------------------

$inc_id = $rows[0][0]->val;

$incident = RightNow\Connect\v1_4\Incident::fetch($inc_id);

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