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Evidence the due_date of the milestone_instances object in a template

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edited Sep 17, 2019 3:41PM in Agent Desktop

Summary

milestone

Content

Hello everyone!

A template is currently being sent to customers as soon as the case is filed in service.

What is the best way to add the due date field (due_date) of Milestone Instances object (milestone_instances) to the template? since “Merge Field” does not have the date of the Milestone Instances (milestone_instances) object available.

As a partial solution, what was done was to create the template and add the field with a report, shipments and tests were made and the template actually shows the date of that object at the beginning, but after a while it stops calling the field and does not place any. Then I have to create a second report and do the same logic.

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