Allow Chat Agent to Send Attachments
SummaryWe would like to allow our Agent to send attachments during chat session
The out-of-box configuration allows the end-user (customer) to send attachments during the chat session. However, our client has asked if it is possible for the Agents to be able to send back attachments, as well.
Yes, most of the attachments should be referenced in our Knowledgebase. But in a pinch and they are not able to find them, the Agents would like to able to send attachments.
Is this configurable? If so, how?
Thanks so much for your help!