Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Is it possible to configure the Send on Save option so it sends response to customer at set time — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Is it possible to configure the Send on Save option so it sends response to customer at set time

Received Response
13
Views
3
Comments
edited Jun 8, 2022 10:30AM in Agent Desktop 3 comments

Summary

We have agents responding to incidents outside of business hours and want see if it is possible for the response to the customer happens at the start of the next business day

Content

Effectively we are after something that works like the scheduled text function on your phone.  i.e set the time you want the response to be sent to the customer and close/save the incident. I was wondering if anyone has attempted or created anything that will deliver this type of functionality within Service Cloud. We believe it is possible with customizations, but I thought it may be worth learning from the collective experiences.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!