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Unable To Create Attachments Using RightNow Adapter When Using Create Incident

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edited Sep 19, 2019 1:19PM in Integrations and APIs 1 comment

Summary

Although attachments are created, they are not complete

Content

I'm currently using the RightnNow adapter from BPEL to create new Incidents in Oracle Service Cloud.

The Incidents are created successfully, along with the attachment, but when the attachment is viewed in AgentWeb, it shows as being only 57 bytes.

The payload sent to Oracle Service Cloud is as below:

<InvokeRightNowIncidentCreate_Create_InputVariable>
   <part xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance&quot; name="parameters">
      <Create xmlns="http://xmlns.oracle.com/pcbpel/adapter/rightnow/[removed]/ProcessCXService/RightNowIncidentCreate/types"&gt;
         <Incident>
            <Category xmlns="urn:objects.ws.rightnow.com/v1_4">
               <Name xmlns="urn:base.ws.rightnow.com/v1_4">Contracts</Name>
            </Category>
            <Channel xmlns="urn:objects.ws.rightnow.com/v1_4">
               <Name xmlns="urn:base.ws.rightnow.com/v1_4">Post</Name>
            </Channel>
        
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