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Chat Agents sending attachments

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edited Sep 20, 2019 2:20PM in Agent Desktop 1 comment

Summary

Is it possible for Chat Agents to send attachments?

Content

From the chat workspace, can Chat Agents send attachments to external users? Customers can send attachments to our Agents, but there doesn't appear to be a way for Agents to send actual attachments to users during a chat. Is there something I'm missing?

 

Thanks for your help, all!

 

::attached is the current Chat compose control in workspace::

Version

19B
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