Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Chat Agents sending attachments — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Chat Agents sending attachments

Received Response
23
Views
1
Comments
edited Sep 20, 2019 2:20PM in Agent Desktop 1 comment

Summary

Is it possible for Chat Agents to send attachments?

Content

From the chat workspace, can Chat Agents send attachments to external users? Customers can send attachments to our Agents, but there doesn't appear to be a way for Agents to send actual attachments to users during a chat. Is there something I'm missing?

 

Thanks for your help, all!

 

::attached is the current Chat compose control in workspace::

Version

19B
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!